How Cox Communications’ BlackBerry Service Desk Is Closing 50% More Incidents Without Any Increase In Staff, July 29, 11:00 AM EDT

Like to hear how Cox Communications, the nation’s 3rd largest cable provider with more than 6 million customers and 22,000+ employees, saw its BlackBerry Help Desk close 50% more incidents, decrease escalations and slash incorrectly routed troubletickets? All while using existing staff? Then fill out the form at right ... right now!

Join John Luth, Messaging Systems Administrator at Cox Communications, and the mobile user management experts at BoxTone for this complimentary 60-minute Webinar. Learn how to: 

• In 3 minutes or less identify if an inbound support call is device-related or connected to a larger BlackBerry Enterprise Server, mail server or carrier issue
• Create BlackBerry troubletickets with information upper level IT needs
• Improve BlackBerry support collaboration among Level 1 Help Desk and Level 2-3 Messaging Operations and Engineering