What if your mobile end users could - via an on-device application or a self-service Web portal -- look up their own real-time status and resolve their own issues quickly, without calling you? Done right, you could cut the number of mobile user support calls to your Help Desk by 50%.
Who Should Attend This Webinar:
-- Help Desk & Desktop Support, BlackBerry BES admins, Messaging & Mobility Operations
What You Will Learn:
-- How to integrate BlackBerry user self-service into a holistic mobile support strategy
-- Guidelines for what mobile users can tackle on their own and what should be left to the help desk or IT operations
-- Best practice strategies for how to get mobile users to take advantage of self-service
-- How to cut mobility-related calls to the help desk and BES admin by 30-50%
Please fill out the form at right and register now >>